Hotel Receptionist

Hotel Receptionist

Overview

As the frontline communicator of a hotel or holiday lodge, the Hotel Receptionist plays a vital role in communicating a positive corporate image. The Trentstone Hotel Receptionist Course offers comprehensive information in terms of everything a Hotel Receptionist needs to know from the outset. Learn how to follow company booking and deposit procedures, how to run an immaculate reception area in line with the corporate identity, and how to assist clients with any additional information they may need, to make their stay memorable. If the tourism industry has always appealed to you, this course is a great point of departure.

Outcomes

  • Maintaining an accurate booking service
  • The importance of accurate information giving to customers
  • Meeting customers expectations
  • Meeting organisational requirements on deposits
  • Promoting organisation facilities
  • Implementing emergency reception requirements
  • Dealing with booking amendments
  • Monitor reception area
  • Presentation of reception area
  • Satisfaction of customers