Call Centre Support Certification

Call Centre Support Certification

Overview

Does the thrill of working with hundreds of likeminded people excite you? Well, this is your opportunity now to put you on the path to just that! Call centre agents are hugely in demand all over the country and when you successfully pass the call centre support certificate you will have a job lined up for you right away!

Course modules include:

  • Response to customer service
  • Application of workable text to work place success
  • Language skills
  • Finance applications in context
  • Instillation of culture in a working environment
  • Performance management and administration
  • Telephone etiquette