Business Receptionist

Business Receptionist

Overview

Do you love interacting with people? The receptionist in any business is the frontline communicator in the company. Learn how to run a presentable reception area, and how to communicate professionally, both on the phone and when dealing with clients in person. Get to know how to cope with emergencies, as well as with difficult customers. Leave clients with a lasting, positive impression. Get the certificate you need, to support the people skills you already have!

Outcomes

  • Maintaining a clean and safe reception area
  • Appropriate presentation of a reception area
  • Security applications of a reception area
  • Oversee the reception visitors
  • Consult visitors according or organisational requirements
  • Monitor satisfaction of visitors
  • Monitoring telephonic responses according to organisation requirements
  • Methods of dealing with emergency situations or disgruntled callers